National Westminster Bank Plc

Financial Ombudsman decision DRN9530316 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

Mr B is unhappy about a default marker which he says has been applied to his credit file.Credit file reporting

I am of the view NatWest was advised about Mr B’s mental health issues earlier than April 2012. I think asking Mr B to provide a further copy of his mental health evidence form is likely to have been very upsetting.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9530316.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.