HSBC Bank plc

Financial Ombudsman decision DRN9528016 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jun 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

HSBC identified an issue with a batch of its debit cards which meant that the contactless feature wasn’t enabled. It decided to reissue new cards to customers affected by the issue, including Mr O.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9528016.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.