Virgin Money plc
Financial Ombudsman decision DRN9518059 Upheld
Upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Mon Jun 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Virgin have not properly handled Mr D’s section 75 claim and the delay in recovering his money has had an impact on himService failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9518059.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.