TSB Bank plc

Financial Ombudsman decision DRN9509896 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Sat Sep 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Data and privacy

In the Ombudsman’s words

incorrectly included another person’s information in her account statementData and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9509896.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.