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Lodge Lane and District (Liverpool) Credit Union Limited

Financial Ombudsman decision DRN9507554 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Miss A complains that Lodge Lane and District (Liverpool) Credit Union Limited (LLCU) have not responded positively or sympathetically to her financial difficulties.Treatment in financial difficulty

LLCU have acknowledged that they were at fault, for failing to respond to the letter of complaint sent in August 2013 by C.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9507554.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.