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Volkswagen Financial Services (UK) Limited

Financial Ombudsman decision DRN9506652 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Where a business is notified that a customer is facing financial difficulty we’d expect the business to treat the customer fairly and try to find a way of working through the difficulties.Treatment in financial difficulty

Mr H complains that Volkswagen Financial Services (UK) Limited (VWFS) unfairly terminated his finance agreement and recorded a default on his credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9506652.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.