HSBC Bank plc

Financial Ombudsman decision DRN9505932 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Thu Aug 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

She’s unhappy with the length of time it has taken for the bank to look into the issue.Payment delayed or failed

Overall though, HSBC hasn’t dealt with the situation well. It has failed to act on assurances it gave Mrs C about requesting a trace of the payment.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9505932.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.