Zopa Limited

Financial Ombudsman decision DRN9499312 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Oct 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Support for vulnerable customers

In the Ombudsman’s words

Mr M complains that Zopa Limited irresponsibly sold him two personal loans he could not affordProduct mis-sold

He spoke to ARC (with his son’s authority) and told them that Mr M had mental health issues.Support for vulnerable customers

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9499312.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.