Lloyds Bank PLC

Financial Ombudsman decision DRN9497294 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Lloyds Bank PLC failed to tell him that it was seeking repayment of his business loan and business overdraft accountsTreatment in financial difficulty

Lloyds has acknowledged that it did not communicate with Mr K as well as it could have done at the time of transferring the accounts to its recovery departmentComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9497294.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.