Santander UK Plc
Financial Ombudsman decision DRN9497290 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jan 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
Santander has offered Mr H £500, to be deducted from his arrears. It’s offered this in acknowledgement that it could’ve referred Mr H to its specialist team earlier.Treatment in financial difficulty
I’m sorry to hear that Mr H is suffering from ill health.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9497290.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.