WDFC UK Limited

Financial Ombudsman decision DRN9496976 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon May 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Complaint handling

In the Ombudsman’s words

I have seen nothing to show that Wonga carried out any proper assessment into what Mr E could affordIrresponsible lending

I believe this will have added to the problems he and his partner had. I consider it fair that Wonga pay Mr E £100 as compensation for this inconvenience.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9496976.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.