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Loans Direct UK Limited
Financial Ombudsman decision DRN9490961 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
he is satisfied that Loans Direct misrepresented the loanProduct mis-sold
Loans Direct has made errors handling Mr E’s account and has not clearly responded to his complaintComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9490961.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.