Citibank UK Limited
Financial Ombudsman decision DRN9482963 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Tue Jun 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
blocking an internet transfer from his current account after telling him on the telephone that it would go throughPayment delayed or failed
apologised for the inconvenience it caused Mr T by giving him incorrect informationService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9482963.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.