TSB Bank plc

Financial Ombudsman decision DRN9468441 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Sat Sep 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

An issue with its IT systems has meant Miss P was without a debit card for around three weeks. It is also not in doubt that this issue was made worse than it needed to be by inadequate customer service on TSB’s part.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9468441.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.