Lloyds Bank PLC

Financial Ombudsman decision DRN9458480 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jan 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Product mis-sold

In the Ombudsman’s words

She was unhappy with the interest rate, and the amount quoted when she asked what she’d have to pay if she settled the loan early.Interest and rates

The bank didn’t agree the loan had been mis-sold, and wasn’t willing to reduce Ms D’s interest, so Ms D complained to this service.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9458480.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.