National Westminster Bank Plc

Financial Ombudsman decision DRN9453751 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Apr 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr S complains that National Westminster Bank Plc has raised the minimum monthly payment on his credit card account which is causing him financial difficulties.Treatment in financial difficulty

Remove any adverse credit information, if any, it has reported about his credit card payments since August 2018 and up to the date of settlement of this complaint.Credit file reporting

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9453751.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.