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Clydesdale Financial Services Limited

Financial Ombudsman decision DRN9449037 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

Mr L complains about the service he received from Clydesdale Financial Services Limited (“CFS”) in relation to his car finance agreement.Treatment in financial difficulty

And he says CFS failed to update his contact details on numerous occasions, leading to it ringing him on a landline that has no phone connected.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9449037.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.