Lloyds Bank PLC

Financial Ombudsman decision DRN9446449 Not upheld

Not upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

The adjudicator agreed that the way in which the bank had handled the matter merited a higher payment for the distress and inconvenience than might normally be considered.Complaint handling

The bank does not really challenge Mrs M’s account of the poor service she received.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9446449.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.