Lloyds Bank PLC

Financial Ombudsman decision DRN9440901 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr B told the bank he was in financial difficulties. The bank’s response included closing the account, freezing interest and charges and instructing recovery agents.Treatment in financial difficulty

The adjudicator did not recommend that the complaint should be upheld. She concluded that the bank had made an error, but she said Mr B had benefitted from the funds.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9440901.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.