Santander UK Plc
Financial Ombudsman decision DRN9437353 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Tue Mar 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Mrs B complains about the service she received from Santander UK Plc when she wanted to make a paymentPayment delayed or failed
Mrs B was unhappy with the way Santander had treated herService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9437353.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.