NewDay Ltd

Financial Ombudsman decision DRN9427449 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Apr 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

I’ve seen evidence to confirm Opus did apply the default in 2013 not in 2016 when it wrote to Mr S telling him of its intention to file a default.Credit file reporting

Mr S complains that NewDay Ltd (trading as Opus) didn’t follow correct default procedures.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9427449.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.