Santander UK Plc
Financial Ombudsman decision DRN9419454 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Mon Apr 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers
In the Ombudsman’s words
Mr L is partially sighted and has previously informed the bank that he requires all correspondence in a large font. He feels that the bank has not made reasonable adjustments to accommodate him.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9419454.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.