Lloyds Bank PLC

Financial Ombudsman decision DRN9418178 Upheld

Upheldoutcome, as published by the Ombudsman

£275redress stated in the decision

Sat Jun 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Lloyds stopped a cheque Mr L had written to his solicitors, and the funds were returned to his account. Mr L wasn’t told by Lloyds that his cheque hadn’t been paid.Payment delayed or failed

Lloyds initially told him that there were restrictions on how much he could transfer from an account in one day... This was incorrect.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9418178.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.