Halifax Limited

Financial Ombudsman decision DRN9414206 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue May 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Service failure

In the Ombudsman’s words

He says this caused him considerable distress, especially as the bank knew the loan application related to the death of his son.Bereavement and power of attorney

Halifax fell well short of the standards of customer service which we would expect, and was not sufficiently sensitive to Mr K’s situation in its communications with him.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9414206.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.