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Creation Consumer Finance Limited
Financial Ombudsman decision DRN9408941 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sun Dec 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
She’s unhappy Creation have reported her missed payments to credit reference agencies.Credit file reporting
Miss H complained to Creation. When they didn’t uphold her complaint, she brought it to us.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9408941.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.