HSBC Bank plc

Financial Ombudsman decision DRN9404104 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Product mis-sold

In the Ombudsman’s words

voluntarily increased the monthly repayments and then the bank refused to allow her to reduce it back to the original agreed contractual amountTreatment in financial difficulty

provided her with a loan to repay the amount she owed on her credit card but it did not tell her the interest rate or that it was a managed loanProduct mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9404104.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.