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Lloyds Bank PLC
Financial Ombudsman decision DRN9402004 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Dec 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
She was also unhappy that the telephone banking service only ran until 11pm each day and that all the telephone calls she had to make about this matter took too long.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9402004.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.