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Key Retirement Solutions Limited

Financial Ombudsman decision DRN9395879 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Support for vulnerable customers

In the Ombudsman’s words

Mrs T complains that Key Retirement Solutions Limited (“KRS”) gave her unsuitable advice to take a lifetime mortgage.Product mis-sold

She says ill health meant she may not have understood the contract she was entering into. She says KRS owed her a special duty of care because of her age and it should have done more to check the state of her health.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9395879.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.