National Westminster Bank Plc

Financial Ombudsman decision DRN9390870 Not upheld

Not upheldoutcome, as published by the Ombudsman

£5,000redress stated in the decision

Sat May 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

The bank delayed the final tranche of their loan at the last minutePayment delayed or failed

numerous other errors, including lost mandates, direct debits not set up or set up incorrectly, bank details sent to the wrong address and poor communicationService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9390870.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.