HSBC UK Bank Plc
Financial Ombudsman decision DRN9388009 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Nov 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
HSBC advised Mr G that the account was 6 payments behind. It offered to freeze interest and penalties for 60 days which Mr G accepted.Treatment in financial difficulty
Mr G complains that he was given incorrect advice by HSBC UK Bank Plc which led to a default being registered against him.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9388009.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.