Santander UK Plc
Financial Ombudsman decision DRN9379135 Not upheld
Not upheldoutcome, as published by the Ombudsman
£600redress stated in the decision
Fri Mar 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Treatment in financial difficulty
In the Ombudsman’s words
Mrs W complains that Santander UK Plc shouldn’t have sold her a loan because she couldn’t afford it at the time she took it out.Irresponsible lending
Santander’s collections and recoveries team started managing the account in April 2016 and has agreed a monthly repayment of £53.93.Treatment in financial difficulty
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9379135.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.