Nationwide Building Society

Financial Ombudsman decision DRN9361902 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Mrs A responded to say, in summary, that Nationwide had not explained why it made the mistakes, nor had it given any guarantee that they would not happen again.Complaint handling

what should have been a simple matter of transferring an account into the sole name of her daughter has led to a number of mistakesService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9361902.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.