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NewDay Ltd
Financial Ombudsman decision DRN9336267 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Apr 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
NewDay accepts it gave Miss N misleading information about the refunds and ought to have noticed they had been credited to her account. It’s apologised for those mistakes and paid £45 compensation.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9336267.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.