National Westminster Bank Plc

Financial Ombudsman decision DRN9332765 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu May 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

He wasn’t satisfied with the way the advisor spoke to him, saying his demeanour was rude and aggressive.Complaint handling

NatWest has apologised that the promised call back from a manager wasn’t made the next day.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9332765.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.