Clifford Finance Limited

Financial Ombudsman decision DRN9332183 Upheld

Upheldoutcome, as published by the Ombudsman

£194,855redress stated in the decision

Sun Jul 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr L complains about the way Clifford Finance Limited (‘CFL’) treated him while he was experiencing financial difficulties.Treatment in financial difficulty

ensure the hire purchase agreement is ended and Mr L’s credit file is amended to remove any adverse information and reflect it being ended by voluntary termination in May 2015;Credit file reporting

Rules cited

FCA CONC (Consumer Credit sourcebook), Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9332183.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.