TSB Bank plc

Financial Ombudsman decision DRN9317618 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£560redress stated in the decision

Sun Sep 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

causing extra work for his business and affecting his relationship with those clients. He also says that some of the money he was expecting is still missing nowPayment delayed or failed

Mr W complains that TSB Bank plc didn’t tell him it had changed the reference numbers he needed to use for international payments into his TSB business account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9317618.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.