PSA Finance UK Limited

Financial Ombudsman decision DRN9316621 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jul 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

He says he was told at that time that there’d be equity left at the end of the agreement. He also says they gave him the wrong information about whether new models would be coming out.Product mis-sold

PSA’s complaint handling was also poor. They’d often failed to respond to emails and phone calls as well.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9316621.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.