TSB Bank plc

Financial Ombudsman decision DRN9316212 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Wed Mar 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

Mr E complains that TSB Bank Plc was irresponsible when it provided him with a fixed sum loan in 2016.Irresponsible lending

Where I feel TSB could and should have done better is in responding to Mr E’s indications that he was in financial difficultyTreatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9316212.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.