Secure Trust Bank Plc

Financial Ombudsman decision DRN9300723 Not upheld

Not upheldoutcome, as published by the Ombudsman

£361redress stated in the decision

Thu Oct 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

I think it was reasonable for Moneyway to terminate the account in these circumstances because the payments hadn’t been made.Treatment in financial difficulty

Miss G complains that Secure Trust Bank Plc trading as Moneyway hasn’t properly administered the payments on her account and has not given her a settlement figure in writing.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9300723.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.