Shawbrook Bank Limited

Financial Ombudsman decision DRN9295820 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Fri Jan 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Product mis-sold

In the Ombudsman’s words

Would Mrs S’ credit file be corrected to reflect the adjustments and remove adverse entries.Credit file reporting

Mrs S has complained about the way that Shawbrook Bank Limited (“Shawbrook”) has dealt with a claim she made under section 75 of the Consumer Credit Act 1974 (“s.75”).Product mis-sold

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9295820.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.