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Tesco Personal Finance Limited

Financial Ombudsman decision DRN9293642 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

Miss C complains that Tesco Personal Finance Plc (Tesco) applied a default notice to her credit card account.Credit file reporting

Miss C has also let us know that one of the reasons she missed the payments on the account was because she had suffered two bereavements in the family and this had caused her much upset and grief.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9293642.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.