Nationwide Building Society

Financial Ombudsman decision DRN9292784 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Service failure

In the Ombudsman’s words

Mr D complains that Nationwide Building Society will not tell him how his credit card account was put at risk of fraud.Identity checks and access

It accepted that it provided poor service when Mr D contacted it and there was a difficulty in him receiving a replacement card.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9292784.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.