Capital One (Europe) plc

Financial Ombudsman decision DRN9283971 Not upheld

Not upheldoutcome, as published by the Ombudsman

£5redress stated in the decision

Sat Jan 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

didn’t clearly explain why a payment made in June 2018, wasn’t taken until August 2018Payment delayed or failed

I don’t think they clearly explained why Mr S’ payment was taken in August rather than JulyComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9283971.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.