First Plus UK Ltd
Financial Ombudsman decision DRN9282343 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Apr 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Service failure
In the Ombudsman’s words
calculate the correct interest if the recalculation of the monthly payments had been carried out after each change, and refund the rest of the interest claimed due to the changes of payment datesInterest and rates
failure to explain the impact of changing the payment date and not following its own policyService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9282343.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.