Nationwide Building Society

Financial Ombudsman decision DRN9282098 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Jan 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

Nationwide didn’t hold his signature on its systems, so it tried to contact Mr R to verify it was him and update his address.Identity checks and access

So Mr R complained.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9282098.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.