HSBC Bank plc

Financial Ombudsman decision DRN9278771 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Wed Apr 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

did not contact him when his fixed rate savings account matured to reinvest the money at a higher rate of interestInterest and rates

HSBC had failed to respond to a request to contact Mr DService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9278771.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.