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Omni Capital Retail Finance Limited
Financial Ombudsman decision DRN9271352 Upheld
Upheldoutcome, as published by the Ombudsman
£2,361redress stated in the decision
Mon Aug 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Support for vulnerable customers
In the Ombudsman’s words
Ms N complains about Omni Capital Retail Finance Limited’s refusal to agree to a full refund in relation to a point of sale loan she took out with it.Product mis-sold
Ms N tells us about her money troubles and suggests she will struggle now to repay the money she owes. Since she has said this I expect Omni to look carefully at what she says about this and to treat her in line with its obligations.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9271352.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.