Banque PSA Finance
Financial Ombudsman decision DRN9269847 Upheld
Upheldoutcome, as published by the Ombudsman
£350redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Product mis-sold
In the Ombudsman’s words
remove any adverse information from Mrs D’s credit fileCredit file reporting
Mrs D complains about a used car she bought on finance through Banque PSA Finance. She says the car was not of satisfactory qualityProduct mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9269847.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.