HSBC Bank plc

Financial Ombudsman decision DRN9263135 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Oct 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

HSBC says that the business loan wasn’t agreed because in the application process it found that there was adverse information on the credit file.Credit file reporting

Mr P says that HSBC has mishandled the application for a business loan for P. He explains how documents have been lost by HSBC and that it provided poor service generally.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9263135.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.