Firms › Shop Direct Finance Company Limited ›
Shop Direct Finance Company Limited
Financial Ombudsman decision DRN9249178 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Sep 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs K has complained that Shop Direct Finance Company Limited (“Shop Direct Finance”) has not honoured a buy now, pay later agreement she says she selected when she purchased a fridge freezer online.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9249178.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.